Stephanie’s E-Commerce Return Policy
Stephanie’s will gladly accept returns in their original selling condition that are shipped back within 10 days of customer receipt.
To be eligible for a full refund in the original form of payment, all tags must be attached and merchandise must be unused, unworn, unwashed, unaltered and in perfect condition. Returned items that do not meet this criteria will not be accepted and will be shipped back to you at your own expense.
Final Sale items may not be returned. Items purchased using EXTRA20 promo code are final sale.
Shipping and handling charges are not refundable.
Credit Options for Returns
Store credit or credit card refunds are available.
Email firstname.lastname@example.org for return authorizations. You will be e-mailed a UPS shipping label for your return and a $12 shipping charge will be deducted from your refund. Returns that have not received approval from the store will be charged a $12 restocking fee.
Refunds are issued to the original form of payment unless a store credit is requested. Store credits never expire.
Refunds can take several billing cycles to process.
Shipping is free for all orders over $150 using promo code FREESHIP
Stephanie’s uses UPS ground shipping and items typically arrive within 5-7 business days.
A flat shipping rate of $12 is applied to all orders under $150
Express shipping is available by request only. Rates are $25 for 2-day air and $50 for overnight.